Privacy Policy

This privacy policy applies between you, the User of this Website and Crown Accountancy Services Limited., the owner and provider of this Website. We are committed to be transparent about how we use and securely store your personal details in order to carry out our business. 

Responsibility 

Crown Accountancy Services Limited is responsible for all personal information you provide it with and will deal with that information in accordance with the following Privacy Principles

Crown Accountancy Services Limited has implemented procedures to implement its Privacy Principles and to deal with complaints and inquiries. Our Compliance Officer has overall responsibility for ensuring that Crown Accountancy Services Limited and its employees, agents and subsidiaries comply with our Privacy Principles. Our Compliance Officer may be contacted in relation to any inquiry or complaint at: crownaccserv@gmail.com
 

Crown Accountancy Services Limited will not disclose any of your personal information to a third party, or a foreign country, unless the recipient is subject to legislation, or a contract, that safeguards your personal information in a manner that is substantially similar to our Privacy Principles.
 

The Privacy Principles should be read in conjunction with Crown Accountancy Services Limited’s terms and conditions.

How do we collect information

We collect information from you when you  - 

· Give it to us;

· Visit our website or a certain page of the website;

· Fill out a form or enter information on our website;

· Subscribe to our newsletter or;

· Send you communications through social media such as Facebook, Instagram, Twitter etc.

  
Privacy Principles Purpose

Crown Accountancy Services Limited will collect personal information only for the purpose of providing its services to you or for any purpose that is directly incidental to the provision of those services. In the event that, Crown Accountancy Services Limited, wishes to use your personal information for any other purpose, it will identify such purpose and obtain your consent before doing so, unless the new purpose is required by law.

Crown Accountancy Services Limited is always willing to explain to you the purposes for which your information is being collected. 

How do we use your information

We will only use your personal data when the law allows us to. We will generally rely on one of three legal grounds for using your personal data:

• where we need to perform the contract we are about to enter into or have entered into with you (see our Terms & Conditions)
• where necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and interests
• where we need to comply with a legal or regulatory obligation

 We may use your information to - 

· Send you communications which you have requested and that may be of interest to you. 

· Update you about changes to our website and any new products or services.

· Send you communications through social media such as Facebook, Instagram, Twitter etc. 

Consent

Crown Accountancy Services Limited will seek your consent to the use of your personal information either expressly or impliedly, depending on the circumstances and the type of information collected. For example, Crown Accountancy Services Limited will rely on your implied consent when you give us your name, address, telephone number and other details necessary for us to verify your identity in accordance with the provisions of the Client Agreement. We will seek your express consent if the information is of a financial nature or concerns your personal credit.
 
Your consent may also be given by an authorised representative or a person having Power of Attorney. You may withdraw your consent at any time, subject to any legal restrictions and subject to any contractual restrictions you have already entered into with us, and provided that you give us reasonable notice in writing. We will explain to you the implications of such withdrawal. 

If you are registered with Crown Accountancy Services Limited, we may from time to time send you information that is relevant to the provision of our services. If, at any time, you do not wish to receive that information, you may by sending us an email opt-out and request that you are not included in any future mail-outs.
 
There may be circumstances in which Crown Accountancy Services Limited is obliged to collect, use, or disclose certain personal information without your consent. Such circumstances include: 

· A serious and imminent threat to someone's life, health or safety;

· A serious threat to public health or public safety; 

· Unlawful activity has been, is being or may be engaged in; 

· Disclosure is required or authorised by law; 

Crown Accountancy Services Limited reasonably believes that the use or disclosure is necessary for the prevention, detection, investigation, prosecution or punishment of: 

· Criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; 

· The enforcement of laws relating to the confiscation of the proceeds of crime; 

· The protection of the public revenue; 

· The prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or 

· The preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
 

If Crown Accountancy Services Limited is obliged to use or disclose your personal information as stated above, it will create a written report of the use or disclosure. 

Limiting Collection and Retention of Information
The amount and type of information collected by Crown Accountancy Services Limited will be limited to that which is necessary to provide our services. Crown Accountancy Services Limited will make reasonable efforts to inform you if we have collected personal information about you from someone else.

Personal information shall be retained only for as long as may be necessary for the fulfillment of the purpose for which the information is collected. However, you should be aware that Crown Accountancy Services Limited is obliged under relevant anti-money laundering and counter terrorism legislation to retain information relating to personal identity for 7 years.
 
Subject to any legislative requirements, Crown Accountancy Services Limited will destroy, erase, or make anonymous your personal information when it is no longer required to fulfill the purpose for which it has been collected.
 

Accuracy
Crown Accountancy Services Limited will make reasonable efforts to ensure that your personal information is sufficiently accurate, complete, and up to date to minimise the possibility that inappropriate information may be used to make a decision about you.

Crown Accountancy Services Limited will not routinely update your personal information, unless such a process is necessary to fulfill the purposes for which the information was collected. In accordance with the Client Agreement. You must notify us as soon as possible if any of the information you have provided to us has changed.
 
Safeguards
Crown Accountancy Services Limited has in place a range of security safeguards to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, regardless of the format in which it is held. 

The methods of protection may depend on the sensitivity of the information and the format in which it is contained. Security measures employed by Crown Accountancy Services Limited include: 

· Technological measures including SSL 128 bit encryption for all data transfers over the Internet; 

· Physical measures such as locked filing cabinets and restricted access to offices; and Strategic measures such as security clearances and limiting access to a "need-to-know" basis. 

Crown Accountancy Services Limited ensures that its staff are aware of the importance of maintaining the confidentiality of personal information.

Legal Basis 

Under the GDPR we must have a legal basis to process your information.

In most cases we collect and process your data with your consent, for example, when you sign up on our website to receive marketing material from us.

Marketing

We do not sell any personal data for commercial purposes. However, we will share your personal data:

• with service providers including our hosting provider, our cloud based software provider, email marketing platform provider, online survey provider, analytics providers, lead generation providers
• with HM Revenue & Customs, the tax authority in the United Kingdom, who require reporting of our processing activities in certain circumstances
• any third parties to whom we may choose to sell, transfer or merge parts of our business or assets, or third parties we may seek to acquire or merge with (if any change happens to our business, the new owners may use your personal data in the same way as set out in this policy) if you have consented to use sharing your details with carefully selected third parties whose products and service may interest you.

Cookies

We do not use cookies to personally identify anyone. If we use them, it is to enhance your experience when using the website by identifying how it is being used and where we can make improvements. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

External websites

Our site may, from time to time, contain links to other sites, not owned or managed by us or links to the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept or assume any responsibility or liability for these policies. 

Please check these policies before you submit any personal data to these websites.

Access
Crown Accountancy Services Limited will upon request and within 14 days of any such request allow you access to your personal information. The requested information shall be provided or made available in a form that is generally understandable. In circumstances where you point out to Crown Accountancy Services Limited that any information held by us is inaccurate or incomplete, we will take appropriate action to amend the information as required and, if necessary, notify any third party of the correction. 

There may be circumstances which preclude Crown Accountancy Services Limited from providing access to some or all of your personal information. 

Those circumstances could be:

· The provision of access would be too costly; 

· The information may contain references to other individuals; 

· Legal, investigative, security, or commercial proprietary reasons; or 

· The information is subject to solicitor-client or litigation privilege. 

Crown Accountancy Services Limited may be prohibited by law from providing you with access to your personal information. For example, when the disclosure could:

· Threaten the safety or physical or mental health of an individual other than you; 

· Reasonably be expected to cause immediate or grave harm to your safety; 

· Reveal personal information about another individual; or 

· Contravene another law that prohibits the disclosure. 

Complaints
Crown Accountancy Services Limited has procedures in place, to receive and respond to, complaints or inquiries about our policies and practices relating to the handling of personal information. For more information, refer to our Complaints Policy.

Crown Accountancy Services Limited takes all complaints seriously and will investigate all complaints.

Updated 1 January 2022